Support

Get answers to the most common questions.

EIN provides superior support for all customers. If you have questions about your account or your Internet connection, we're here for you! Our robust Knowledge Base offers help without needing to make a call.

Internet Connection

• No Connection / Modem Issues
• Slow Speed

Internet Connection

• Move Service to New Address
• Installation Process
• Change Account Information
• Add Authorized User
• Changing your Service Plan / Speed
• Cancel Service

Internet Connection

• Accessing the Customer Portal
• Paying an Invoice
• Quick Pay
• Autopay
• Refunds and Credits

Internet Connection

• Referral Program
• Run a Speed Test
• Understanding Internet Speeds
• Contact Us